REFUND &
CANCELLATION

At Sorsone, we want you to be completely satisfied with your purchase. This Refund and Cancellation Policy explains our policies regarding order cancellations, returns, exchanges, and refunds. Please read this policy carefully before making a purchase.

1. ORDER CANCELLATION POLICY

1.1 Cancellation Before Shipment

You may cancel your order at any time before it has been shipped. To cancel an order:

• Log into your account and navigate to your order history
• Select the order you wish to cancel and click "Cancel Order"
• Alternatively, contact us immediately at [email protected] or +91 7907090396 with your order number

If your order has not yet been processed or shipped, we will cancel it and process a full refund to your original payment method within 5-7 business days.

1.2 Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled. However, you may refuse delivery or initiate a return after receiving the product following our return policy outlined below.

1.3 Cancellation by Sorsone

We reserve the right to cancel any order at our discretion in the following circumstances:

• Product is out of stock or unavailable
• Pricing or product description errors
• Suspected fraudulent or unauthorized transactions
• Inability to verify payment information
• Delivery address is unserviceable or incomplete
• Force majeure events beyond our control

If we cancel your order, you will receive full notification via email, and any payment made will be refunded to your original payment method within 7-10 business days.

2. RETURN POLICY

2.1 Return Eligibility

We offer a 7-day return policy from the date of delivery. To be eligible for a return, products must meet the following conditions:

• The product must be unused, unworn, and unwashed
• Original tags and labels must be attached and intact
• The product must be in its original packaging or packaging that maintains the product's condition
• No signs of wear, damage, stains, or alterations
• All accessories, inserts, and bonus items must be included
• The return must be initiated within 7 days of delivery

2.2 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Intimate apparel and undergarments (unless defective or incorrect)
• Products marked as "Final Sale" or "Non-Returnable" at the time of purchase
• Products that have been worn, washed, or altered
• Products with removed or damaged tags
• Gift cards or promotional vouchers
• Sale items (unless defective)

2.3 How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] or +91 7907090396 within 7 days of receiving your order
2. Provide your order number, the item(s) you wish to return, and the reason for return
3. Our team will review your request and provide return authorization with instructions
4. Carefully pack the item(s) in the original or suitable packaging
5. Ship the return package to the address provided in the return authorization

2.4 Return Shipping Costs

Return shipping costs are handled as follows:

• Customer-initiated returns: The customer is responsible for return shipping costs unless the product is defective or we sent the wrong item
• Defective or incorrect products: Sorsone will cover all return shipping costs and provide a prepaid return label
• Quality issues: If the product has a manufacturing defect or quality issue, we will cover return shipping costs

We recommend using a trackable shipping service and purchasing shipping insurance for return packages. Sorsone is not responsible for return packages that are lost or damaged in transit.

3. EXCHANGE POLICY

3.1 Size or Color Exchanges

If you wish to exchange a product for a different size or color, please initiate a return following the process outlined above. Once we receive and approve your return, you can place a new order for the desired size or color.

We currently do not offer direct exchanges. This ensures you receive your preferred item as quickly as possible without waiting for the return to be processed first.

3.2 Defective or Incorrect Product Exchanges

If you received a defective product or the wrong item, please contact us immediately at [email protected] or +91 7907090396. We will arrange for a replacement to be sent to you at no additional cost and provide a prepaid return label for the defective or incorrect item.

4. REFUND POLICY

4.1 Refund Processing Time

Once we receive your returned product, our quality control team will inspect it to ensure it meets our return eligibility criteria. This inspection typically takes 2-3 business days.

If your return is approved, we will process your refund within 7-10 business days. The refund will be credited to your original payment method used at the time of purchase.

4.2 Refund Amount

The refund amount will include:

• The full product price paid for the returned item(s)
• Original shipping charges (if the return is due to our error or a defective product)

The refund amount will NOT include:

• Return shipping costs (unless the return is due to our error or a defective product)
• Original shipping charges for customer-initiated returns (change of mind, wrong size, etc.)

4.3 Refund Method

Refunds will be processed through the following methods based on your original payment method:

• Credit/Debit Card: Refund will be credited to the same card within 7-10 business days. Depending on your bank, it may take an additional 3-5 business days for the credit to appear in your statement
• UPI/Digital Wallets: Refund will be credited to your UPI ID or wallet within 5-7 business days
• Net Banking: Refund will be credited to your bank account within 7-10 business days

4.4 Partial Refunds

Partial refunds may be issued in the following situations:

• The product shows obvious signs of use, wear, or damage not caused by us
• Original tags or packaging are missing or damaged (not due to defect)
• The product is returned more than 7 days after delivery (at our discretion)
• Accessories or bonus items are missing

4.5 Refund Notifications

You will receive email notifications at each stage of the refund process:

• Confirmation when we receive your return
• Notification when your return is approved or rejected
• Confirmation when your refund is processed

5. DEFECTIVE OR DAMAGED PRODUCTS

5.1 Reporting Defects or Damage

If you receive a defective or damaged product, please contact us immediately (within 48 hours of delivery) at:

• Email: [email protected]
• Phone: +91 7907090396

Please provide the following information:

• Order number
• Product name and SKU
• Clear photographs of the defect or damage
• Detailed description of the issue

5.2 Resolution for Defective or Damaged Products

For defective or damaged products, we offer the following resolutions:

• Replacement: We will send you a replacement product at no additional cost
• Full Refund: If a replacement is not available, we will process a full refund including original shipping charges
• Prepaid Return: We will provide a prepaid return label for the defective or damaged product

6. WRONG PRODUCT RECEIVED

If you receive a product that is different from what you ordered:

• Contact us immediately at [email protected] or +91 7907090396
• Provide your order number and photographs of the product received
• We will arrange to send you the correct product at no additional cost
• We will provide a prepaid return label for the incorrect product
• You will not be charged any return shipping fees

7. SPECIAL CIRCUMSTANCES

7.1 Sale and Promotional Items

Products purchased during sales or promotions are generally non-returnable unless they are defective or we sent the wrong item. Please check the product description for specific return eligibility before purchasing sale items.

7.2 Gift Purchases

If you received a Sorsone product as a gift and wish to return it:

• Contact us with the gift receipt or order information
• The refund will be issued as store credit if you cannot provide proof of purchase
• With a gift receipt, the refund will be processed to the original purchaser's payment method

7.3 Bulk Orders

For bulk orders (more than 10 units of the same product), please contact us before initiating a return. Special terms may apply to bulk order returns.

8. QUALITY GUARANTEE

We stand behind the quality of our products. If you experience any quality issues with your Sorsone purchase within 30 days of delivery (such as stitching defects, fabric issues, or premature fading), please contact us with photographs and a description of the problem. We will assess the issue and provide an appropriate resolution, which may include a replacement or refund.

9. FORCE MAJEURE

In the event of circumstances beyond our reasonable control (natural disasters, pandemics, government restrictions, transportation disruptions, etc.), return and refund timelines may be extended. We will communicate any delays promptly and work to resolve your return as quickly as possible.

10. IMPORTANT NOTES

• Returns must be initiated within 7 days of delivery
• Products must be in original condition with tags attached
• Return shipping costs are borne by the customer for non-defective items
• Refunds are processed within 7-10 business days after return approval
• Sale items may be non-returnable (check product description)
• We reserve the right to refuse returns that do not meet our eligibility criteria
• This policy is subject to change without notice; please check before initiating a return

11. CUSTOMER SUPPORT

For any questions or concerns regarding returns, refunds, or cancellations, please contact us:

Our customer service team is committed to resolving your concerns promptly and ensuring your complete satisfaction with your Sorsone shopping experience.

12. POLICY UPDATES

This Refund and Cancellation Policy is effective as of the date stated at the top of this page. We reserve the right to modify this policy at any time without prior notice. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.